Jackson National Life Insurance Company

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Job Purpose

The JET Manager is responsible for all phases of Jackson's Development Lifecycle, including concept, inception, iteration (including requirements planning, development, testing, feedback incorporation), release, maintenance, and retirement. The manager is also responsible for employee development activities including establishing and monitoring goals and providing employee performance management. The Manager has a thorough knowledge of and demonstrates the Agile Values and Principles by offering support and removing roadblocks for their team members. The Manager must practice and demonstrate servant leadership by partnering across the organization to enable effective value delivery.

Essential Responsibilities

• Supports and advocates for the development and maintenance of architectural standards, policies, processes, and procedures related to job duties/responsibilities, ensures adoption and contributes to modernization efforts.

• Facilitates discussions required to solve problems supporting a culture of continuous learning.

• Performs onboarding orientation activities to Jackson and the IT department.

• Monitors industry patterns and technologies to influence product and program direction setting.

• Actively seeks and participates in personal and team development opportunities and maintains knowledge in this domain.

• Monitors industry trends and developments to influence system design and customer service.

• Actively engages with peers and leaders in assigned domains, applying expertise to improve process and upskill associates within JET.

• Leads and develops best practices aligned to industry standards and applicable Body of Knowledge.

• Advocates and coaches on software testing best practices and influences architecture and design decisions.

• Possesses a strong technical capability that enables coaching and performance management of technical associates.

• Provides management insight into the needs and outcomes leadership hopes to achieve; regularly utilizing data provided to drive decision making in support of desired outcomes.

• Acts as a point of escalation in partnership with architecture to remove impediments; empowers team and management to provide solutions as appropriate.

• In collaboration with Architecture and team leadership, advises team around the prioritization of technical debt or enablers against new feature innovation and solution delivery.

• Partners with Architecture and team leadership to ensure the team is aligned with Group Technology Policies and takes appropriate escalation steps if a risk and business problems are identified.

• Embraces and creates a culture of continuous improvement, experimentation, and execution.

• Monitors the health and engagement within the team; Partners with team leadership to provide the necessary coaching and guidance to improve team performance.

• Effectively coaches team members to continue professional development and skill maturity.

• Coaches, engages and partners with team leadership on necessary skill development to facilitate problem solving within the team.

• Manages professional staff; responsible for personnel actions including hiring, individual performance and salary reviews, corrective action and terminations.

• Identifies and creates learning opportunities within the development team through training, conferences, hands-on training, and mentorship.

• Actively seeks, participates, and executes on personal and team development opportunities to meet departmental and organizational short and long-term goals.

• Conducts succession planning efforts to develop current and future skill gaps within the team.

• Recommends strategies based on industry trends to develop new ways to recruit and enhance current talent to support growing demand.

• Creates and models a culture of continuous improvement and innovation that becomes embedded in day-to-day activities, coaching others on the team.

Other Duties

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Knowledge and advocacy of the Agile Values and Principles.

• Understands and supports the Agile roles as well as the overarching frameworks.

• Demonstrated leadership and organizational ability.

• Strong ability to explain technical concepts clearly to a Senior level audience.

• Strong ability to support and enable teams to meet deliverables in a timely and efficient manner with a high level of quality and ability to execute.

• Ability to manage, lead, and collaborate effectively in a team environment to achieve desired results.

• Ability to communicate and support senior level management and stakeholder groups.

• Resourceful, innovative, self-motivated, and confident in high pressure situations.

• Strong quantitative, analytical, decision making, and problem-solving skills with the ability to think creatively and apply solutions in a fast-paced environment.

• Strong ability to interact with colleagues, business partners, delivery teams, and stakeholders, building relationships across the organization to help with planning initiatives related to capabilities, modernization of future roadmaps, operations, and strategic planning.

• Strong organizational skills; ability to prioritize tasks to meet deadlines.

• Strong written, verbal and presentation skills with the ability to concisely aggregate data into reports and summaries.

• Strong attention to detail with a high-level of accuracy.

• Strong customer orientation with the ability to manage and exceed customer expectations.

• Strong leadership skills with the ability to provide coaching and counseling feedback to associates.

• Ability to effectively accept, implement, communicate, and influence change in an effective manner.

• Strong collaboration skills with the ability to build consensus, influencing across all levels in the organization.

• Knowledge of financial services or insurance industry operations.

• Ability to learn and maintain a comprehensive understanding of Jackson’s business and technology.

• Understanding of Jackson’s technology directions and alignment with strategic initiatives.

• Strong knowledge and understanding of the Microsoft Windows O/S and Office Suite.

• Experience working with various operating systems, platforms, and environments.

• Proven and diligent experience developing, teaching, and applying applicable technology practices.

• Ability to identify, develop, interview, and recruit new talent in partnership with Human Resources.

Qualifications

• Bachelor's Degree or equivalent experience required.

• 5+ years serving in a management/leadership role required.

• 5+ years of IT experience preferred.

• Financial services experience preferred.

We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

At Jackson, our employees are empowered to bring a fresh perspective, confront new challenges, and define their own career paths. We value the unique perspectives and innovative ideas that come from our employees' diverse backgrounds.

Jackson is the marketing name for Jackson National Life Insurance Company (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York (Home Office: Purchase, New York). Jackson National Asset Management, LLC (JNAM) located in Chicago, Illinois, is an SEC-registered investment adviser and Jackson subsidiary.

Annuities are distributed by Jackson National Life Distributors LLC, Member FINRA.

Jackson companies offer an outstanding benefits package including competitive pay, bonuses, comprehensive health insurance benefits, a matching 401(k) retirement plan, adoption assistance, education matching gift program and dependent tuition program. Online applications requested. Contact human.resources@jackson.com for alternate formats for accommodation.

To learn more about Jackson's financial strength and results, visit jackson.com (https://www.jackson.com/our-company/financials/landing.xhtml) .